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I Love Skin Inc

RETURNS

SKIN INC RETURN AND EXCHANGE POLICYSkin Inc products are manufactured in the most stringent conditions at Japanese laboratories. However, in the rare chance that your product has a defect or arrived damaged, you can get an exchange for up to 30 days on full size products from the date of receipt, or a refund of unopened, resalable items in original packages with receipt. Products must have been purchased directly from iloveskininc.com (our website). We cannot process requests for returns or exchanges for products purchased from other retail outlets.

RETURN
Contact customer service at customerservice@iloveskininc.com within 30 days of receipt of items, and provide the following information:

Name
Email
Phone Number
Home Address
Order reference number
Product name and numbers
Reason for return
Please note that you are responsible for return shipping costs

Once your return is received and inspected by our fulfillment centers (usually within 7 business days of receipt), you will be notified and your refund of the original purchase price will be processed and issued within 14 business days through your original method of payment.

EXCHANGE
Contact customer service at customerservice@iloveskininc.com within 30 days of receipt of items, and provide the following information:

Name
Email
Phone Number
Home Address
Order reference number
Product name and numbers
Reason for exchange
For damaged packaging that effects the product, you will receive a pre-paid shipping label

Once your return is received and inspected by our fulfillment centers (usually within 7 business days of receipt), you will be notified and your replacement will be processed and issued within 7 business days.

Our product return/exchange location is:
Attn: Returns
Skininc USA LLC
C/O Nehemiah Manufacturing
2940 Highland Ave, Suite 230
Cincinnati OH 45212