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Making Payments

We currently accept Visa, MasterCard and Amex cards through PayPal. You may still make payment with credit/debit cards through PayPal even if you don’t have a PayPal account. We are continually looking for other payment partnerships to bring more payment options to you.

Upon checkout when your order has been finalised, you will be directed to the secured PayPal site where you may select either the “Pay with my PayPal account” or “Pay with my credit or debit card” option. Once the payment is successful, you will be automatically directed back to the iloveskininc.com site.


Skin Inc Reward Program

This Skin Inc program rewards you for your purchases and other actions like, sharing your experience with others through product reviews. Once you register, you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.


Earning Reward Points:

Rewards can currently be earned for the following actions:

  • For every dollar spent on the site you earn 1 point.
  • Review any of our products and receive 100 points. 


Redeeming Reward Points
You can redeem your reward points at checkout once you accumulate 200 points. Once you accumulate enough points to redeem them, you will see the option of using points as one of the payment methods at Checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, gift cards and more. Please note reward points expire after 365 days

Cancellation
It is our aim to deliver all orders on time and we process all orders immediately upon confirmation of payment. Therefore we are unable to refund or cancel orders once they have been confirmed.

Refunds

Skin Inc products are formulated without scents, parabens and other common irritants and have in general been found to be suitable for those with sensitive or even eczema prone skin. Ingredients of our products are listed on our product page to help you identify any possible sensitivities with certain ingredients. If you experience an unexpected allergic reaction, please send a detailed description of your experience along with the pictures to customerservice@skininc.jp and we will help to provide an appropriate solution. Please note that issues must be reported within 14 days of receipt of item and original product will need to be returned to us at your own cost. In certain instances, a doctor's certificate  may be requested to identify if allergic reactions are caused by the product.